FAQs

Do I need to create an account to place an online order?

No, you can place an online order without creating an account. The advantage of creating an account is that it makes the checkout process much faster for future purchases—you won’t be prompted to enter your billing and shipping information each time you shop. If you choose to register, we recommend you print your registration page to use for future reference and note your email and password in a secure location.

How do I change my account information?

By signing in, you can change any information you wish—your credit card, email address, billing address, password, stored shipping addresses, etc. You can also delete credit card information and unused shipping addresses.

Placing an order

Is the Fairyland™ website shopping area secure?

Yes, we are committed to providing you a secure shopping experience. For your security, we use the industry-standard Secure Sockets Layer (SSL) technology to prevent any private information you enter from being intercepted. We encrypt your credit card number and personal information using Verisign’s Secure Server ID, which enables secure communications. Please see the Fairyland™ website Privacy Statement  for more information.

Do you ship internationally? 

We only ship to New Zealand. Please refer to our Shipping and Delivery information.

How long does it take for my order to arrive? 

Please refer to our Shipping and Delivery information.

Do you have a pick up in store option?

No. We are an eCommerce store only.

Do you do refunds or exchanges?

When you shop at the Fairyland™ website, we aim to please and hope you are delighted with your purchase every time. However, we appreciate that you want to shop with the confidence of knowing that if you are not completely satisfied with your purchase, you can simply return it and we will provide you with an exchange, refund or repair within the following guidelines:

Should you wish to return an item, please note that the goods must be accompanied by the official receipt/tax invoice you received at checkout. You must return goods no later than 14 days after purchase date.

You may return your goods to Fairyland, 48 Killarney Street, Mosman, NSW, 2088. Please include your contact details, including the order number, name, email address and phone number, with your goods. You are responsible for any return postage costs.

The item must be in resaleable condition for example:

• the original tags and labels are still attached;
• the item is in its original packaging (if any); and
• the item is unworn, unused and as sold; and

 If you wish to return an item that you believe is faulty, it may be necessary for the item to be returned to the manufacturer for assessment to determine whether or not you are entitled to an exchange, refund or repair.

NO refund/exchange on sale items.  NO refund/exchange on swimwear. NO refund/exchange on customer orders. NO refund/exchange on preorders.